Frequently Asked Questions
Everything you need to know about elevating your home with X-All.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days for large items requiring freight handling.
Do you offer professional assembly services?
Yes, we offer White Glove Delivery and assembly services for an additional fee. You can select this option at checkout, and our team will handle the setup and packaging removal for you.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
At X-All, we prioritize sustainability. Over 80% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal. You can also track your package directly through your X-All account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for larger home investments.